Flickr Flickers

Flickr's recent outage is aptly described Abel Eble in The Quiet Earth:

Folks, this is one of the best pieces of crisis management I have ever seen! It states the problem; it states the solution; it takes the blame where necessary and it gives a promise to the future. Now, if we could set this as mandatory teaching for all companies worldwide I would feel so much better.

Leveling with the customers; what a concept!

-jsq