Valdis Krebs likes following back links to his work, in which he discovered:
Research reveals how knowledge is accessed within organisations:
- Employees brains 42 per cent
- Paper documents 26 per cent
- Electronic documents 20 per cent
- Electronic knowledge bases 12 per cent
(Source: The Delphi Group)
The complex knowledge held in people's brains is what gives an organisation its competitive advantage. It is context sensitive and cannot be codified, written down and stored.
5 Creating a knowledge-sharing culture Government Communication Network
Well, that's interesting. What does it mean?